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Logistics and spare parts

ONLINE SERVICES

The availability of spare parts can be consulted directly online by customers by downloading the appropriate document  Download Inventory.

In the multifunctional external website dedicated to the Customers you can request and consult quotes, forward and monitor your orders, view statistics on the delivery times of the items requested and make payments by credit card for the spare parts ordered. . Nel portale, personalizzato per cliente, si possono richiedere e consultare preventivi, inoltrare e monitorare i propri ordini, visualizzare statistiche sui tempi di consegna degli articoli richiesti ed effettuare payments by credit card  for for the spare parts ordered.

The portal can be accessed via specific personal credentials that will be provided by the Head of Logistics  by writing to: braito.diego@helicoptersitalia.it

OUR WAREHOUSE

Helicopters Italia satisfies all the requests of the operators of Airbus helicopters and SAFRAN H.E. for new and standard exchange spare parts and organizes repairs and overhauls of mechanical assemblies, engines and equipment, supplying the material directly from its own warehouse and taking charge of it through high quality suppliers.

We have the largest warehouse in Italy of Airbus Helicopters and SAFRAN H.E. spare parts, through which we manage over 30,000 items. We offer customers an integrated and personalized approach: from the receipt of the order to the delivery of spare parts to your infrastructures, the service takes care of the entire logistics cycle and we can procure any item, relying on a vast chain of suppliers. qualified and consolidated partnerships with major manufacturing companies. If the item you are looking for is not available in stock, it will be enough to submit a formal request and our staff will take steps to look for it and procure it as quickly as possible. All spare parts come from qualified suppliers and are accompanied by the necessary documentation, in compliance with current legislation.

FROM ORDER TO DELIVERY

From the request for a quote to the receipt of the item at your facilities, a feedback system will allow you to monitor the order situation step by step. There is also a follow-up service with timely notice for the return of the counterparts of orders managed in exchange-standard. For sending the goods, we also take care of organizing exceptional transport and dangerous goods and carrying out any accompanying paperwork - customs and otherwise. Customer assistance is provided in Italian, English and French.

AVAILABILITY

We have set up an AOG service operating on weekends, from 08:30 to 18:00, by calling the number: +39 342-8017171. Logistics office phone: +39 0461 949950
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